Terms and conditions

Company data

Ophelie Vander Schelden (Stitchophelia)
Weversstraat 40, 9700 Oudenaarde, Belgium (no visiting address)
Website: Stitchophelia.com / Stitchophelia.be
Email: ophelie@stitchophelia.com
Belgian company No: 0749.434.470
VAT BE 0749.434.470
Small enterprise subject to the tax exemption scheme. VAT not applicable.

General

These general terms and conditions of sale apply to every order placed by a visitor to this website.

By placing an order, the customer agrees to these terms and conditions.

Additional conditions of the customer are excluded, except when these have been accepted beforehand, in writing and explicitly by Stitchophelia.

Offer

The offer in the online shop is valid as long as stocks last and can at all times be adjusted or withdrawn by Stitchophelia.

Stitchophelia can not be held responsible for the unavailability of a product.

In case the customer has specific questions about the products offered for sale, we ask them to contact Stitchophelia in advance via mail to ophelie@stitchophelia.com

All products and downloads sold or shared on this website are for personal use only.

The products sold on this website or parts of them can not be shared, resold, copied, changed, published, transferred or uploaded without written permission. It is not allowed to sell products or services based on items downloaded or purchased from this website.

Price

All prices mentioned are expressed in EURO and are exempt from VAT on the basis of the special exemption scheme for small businesses.

The mentioned price refers exclusively to the products as described verbatim in the product description.
The accompanying photos are for decorative purposes and may contain elements that are not included in the price.

Payment

The customer can pay online via Paypal.

Stitchophelia is entitled to refuse an order as a result of a serious shortcoming of the customer with regard to orders in which the customer is involved.

The customer is in case of non or late payment from the date of the non-performance by operation of law and without reminder an interest of 10% per year due on the unpaid amount.

In addition, the customer shall automatically and without formal notice owe a fixed compensation of 10% on the amount in question, with a minimum of EUR 25 per invoice.

Without prejudice to the foregoing Stitchophelia retains the right to take back the not (fully) paid articles.

Delivery

No physical items will be shipped to you, since all of the products on this website (Stitchophelia.com) are digital downloads.

For your digital product orders, you will receive an email containing a download link for your purchased files. The email is sent out automatically as soon as your payment has been approved.

Returns and/or refunds

Refunds or returns generally do not apply on purchases of digital products (e.g. digital embroidery patterns, ebooks, online workshops and courses) or personalized / custom products. This is due to the nature of a digital product and to it being impossible to be returned.

If you made a mistake ordering a digital product and you have not downloaded the files yet, please do reach out and I’ll see what I can do!

Guarantee

If you experience any technical problems with your digital product, please reach out as soon as possible via email at ophelie@stitchophelia.com, mentioning your name and order number.

Defects which manifest themselves after a period of 6 months after date of purchase, are considered not to be hidden defects.

The warranty is never applicable to defects caused by accidents, neglect, falls, use contrary to the purpose for which the product was designed, not following the instructions for use, adjustments to the article, hard use, bad maintenance or any other incorrect or abnormal use.

Proof

The customer accepts that electronic communication may serve as evidence.

Customer service

Stitchophelia can be reached by mail at ophelie@stitchophelia.com.

Privacy and cookies

The personal data provided by the customer will only be used for the following purposes: the execution of the concluded agreement, the processing of orders, sending a question to review the purchased products and further customer service. If you have given your express consent to receive the newsletter when ordering, the personal data provided will also be used for sending any newsletters, advertising and marketing purposes.

The customer has the legal right to inspection and possible correction of his personal data. For this the customer must contact Stitchophelia by mail.

Stitchophelia treats your data as confidential information and will not pass these on to third parties which are not directly connected to Stitchophelia.

The customer himself is responsible for keeping his login data confidential.

By using this website, the customer agrees with our use of cookies as described in the privacy & cookie policy of Stitchophelia.

Affiliate links

Stitchophelia uses affiliate links on some pages of this website.

On every page containing an affiliate link, this is clearly mentioned by Stitchophelia.

Stitchophelia cannot be held responsible for problems with the purchase of or defects to products that a consumer orders through these affiliates.

Applicable law

Belgian law is applicable.

The courts of the district of Oudenaarde have jurisdiction in case of judicial disputes.

Consumers can also contact the European ODR platform (http://ec.europa.eu/consumers/odr/).